Tech Doctor Service Terms & Limited Warranty

Our Commitment

At Tech Doctor, every repair is performed with precision, care, and attention to detail. We stand behind the quality of our workmanship and aim to deliver reliable, long-lasting repairs using premium-quality replacement components.

**Limited Repair Warranty**

All eligible repairs include a 90-Day Limited Warranty covering the replacement parts installed and the workmanship provided by Tech Doctor. Should a covered component fail under normal use during the warranty period, we will inspect the device and, where applicable, repair or replace the affected part at no additional labour cost. This warranty applies only to the specific repair completed by Tech Doctor and is non-transferable.

**Warranty Exclusions**

Our warranty does not apply to:

• Accidental, physical, liquid, fire, or pressure damage.
• Motherboard, logic board, or component failures not repaired by Tech Doctor.
• Software issues, viruses, or user-installed applications.
• Damage resulting from misuse, neglect, modification, or repairs performed by another provider.
• Normal cosmetic wear or deterioration over time.

**Personal Data & Privacy**

Customers are responsible for backing up all personal information before submitting a device for service. Although every reasonable precaution is taken, Tech Doctor cannot accept responsibility for the loss, corruption, or recovery of data during diagnosis or repair.

**Device Assessment**

Some devices cannot be fully tested due to existing faults, passcodes, power issues, or severe physical damage. Where complete testing is not possible before repair, the device will be accepted on a best-effort basis, and Tech Doctor cannot guarantee the condition of components that could not be verified beforehand.

**Hidden & Pre-Existing Damage**

Electronic devices may contain hidden faults that only become apparent once disassembled. Tech Doctor is not responsible for pre-existing internal damage, corrosion, missing components, previous repair attempts, or unrelated faults identified during the repair process.

**Cosmetic Condition**

Certain repairs may require minor frame adjustments or cosmetic refinements to safely complete the service. These procedures are considered part of the repair process and are not regarded as defects. Where significant structural damage is present, Tech Doctor may decline the repair or advise that warranty coverage will be limited.

**Liquid Damage**

Devices affected by liquid exposure are repaired without guarantee of permanent restoration. Because corrosion may continue after service, water-damage repairs are excluded from warranty unless otherwise confirmed in writing.

**Water & Dust Resistance**

Opening a device may compromise its original factory seals. For this reason, Tech Doctor cannot guarantee that any manufacturer-rated water or dust resistance will remain after repair.

**Battery Warranty**

Battery replacements are covered against manufacturing defects and functional failure only. Battery longevity naturally changes over time and depends on charging habits, software, temperature, and individual usage patterns. Reduced battery life resulting from normal ageing is not considered a warranty issue.

**Device Collection**

Customers should collect repaired devices within 30 days of notification. Devices left beyond this period may be recycled, disposed of, or otherwise managed in accordance with applicable New Zealand law.

**Pre-Owned Devices**

Pre-owned devices supplied by Tech Doctor include a 48-hour functional guarantee.

If a genuine hardware fault is reported within this period, we will repair, replace, or refund the device where appropriate.

**Accessories**

Screen protectors, protective cases, charging cables, and other accessories are consumable items and are not covered under warranty unless required by law.

**Independent Repair Specialist**

Tech Doctor is an independent electronics repair company. We are not authorised, sponsored, or affiliated with any device manufacturer. All trademarks remain the property of their respective owners. Unless specifically stated, replacement parts are premium-quality compatible components rather than original manufacturer parts.

**Customer Acknowledgement**

By authorising a repair, you acknowledge and agree that:

• The repair relates only to the fault you have requested us to address.
• Additional faults may become apparent during diagnosis or repair.
• Devices with existing damage carry a higher risk of further failure during disassembly.
• Tech Doctor is not responsible for unrelated faults that existed before repair or could not reasonably be identified beforehand.
• Repair success cannot be guaranteed where devices have sustained severe impact, liquid damage, previous repair attempts, or motherboard failure.

**Consumer Rights**

These terms operate alongside your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, and all other applicable New Zealand legislation. Nothing in these terms is intended to exclude or limit those statutory rights.